How to request an Exchange?
- Make sure your are logged in. For GUEST CHECKOUT, Please use this link “GUEST CHECKOUT REFUND/EXCHANGE REQUEST FORM“ and fill up accordingly.
2. On MENU go to ORDERS (See attached photos below).
3. Select ORDER ID of the item you want to create a request of.
4. Select the all the item you want to request an exchange with.
5. After selecting items for exchange, click “CHOOSE PRODUCT” button.
6. Click the item to redirect to product page.
7. On product page, select which variation to be exchanged with and hit EXCHANGE button (Example: below, I exchanged Black shirt with Orange).
8. Select Reason for exchange.
9. Submit request.
10. After submitting request, you’ll be notified for placing request successfully and redirect you to My Account Page.
NOTE: You will be able to view the status of exchange request in your Account Page or Dashboard, go to ORDERS and select the Order ID. You will also receive an email notification for the status of your request. You can only make one request per Order ID and exchange are subject for approval.
