Privacy Policy
Last Updated: 27 March 2026
Effective Date: 01 September 2022
1. Introduction
WOW SOUQ GENERAL TRADING FZCO, a Free Zone Company organized and existing under the laws of Dubai, United Arab Emirates (“UAE”), with trade license number 190337 and having its registered address in Jebel Ali Free Zone, Dubai, UAE (“we”, “us”, “our”), respects the privacy of all users and is committed to protecting personal data collected through www.wowsouq.com (the “Platform”).
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you access or use our website.
2. Information We Collect
We may collect and process the following personal information:
- Full name
- Email address
- Mobile number
- Shipping and billing address
- Payment information
- Order and transaction history
3. How We Collect Your Information
We collect your data when you:
- Register or create an account
- Place an order
- Contact customer support
- Interact with our website
- Provide information voluntarily
We may also collect limited information from publicly available sources.
4. How We Use Your Information
We use your information for the following purposes:
- Creating and managing your account
- Processing payments and fulfilling orders
- Providing customer support
- Improving our website and services
- Communicating with you regarding orders and updates
We will only use your data for additional purposes with your consent, unless required by law.
5. Sharing Your Information
We do not sell your personal data.
We may share your data with:
- Payment service providers
- Delivery and logistics partners
- Analytics and advertising service providers
All third parties are required to use your data only for the intended purpose and to protect it accordingly.
We may also disclose your information if required by law or to protect our legal rights.
6. Data Retention
We retain your personal data only as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with legal obligations
- Prevent fraud and enforce agreements
Typically, data may be retained between 90 days and 2 years after account termination unless longer retention is required.
7. Your Rights
Depending on applicable UAE laws, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Restrict or object to processing
- Withdraw consent at any time
To exercise your rights, contact us at:
8. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Enhance your browsing experience
- Analyze website performance
- Remember your preferences
For more details, please refer to our Cookie Policy.
9. Data Security
We implement appropriate security measures to protect your personal data from unauthorized access, misuse, or disclosure.
However, no online system is completely secure, and we cannot guarantee absolute security.
10. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices of these websites. We encourage you to review their policies.
11. Updates to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page, and continued use of our website constitutes acceptance of the updated policy.
12. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact:
WOW SOUQ GENERAL TRADING FZCO
Jebel Ali Free Zone, Dubai, UAE
📧 support@wowsouq.com
📞 +971 55 180 0678
